Widerrufsrecht
Here's EU-compliant language you can add to your refund policy:
Right of Withdrawal (EU Customers)
If you are located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email address] before the 14-day period expires.
Once you notify us, you have a further 14 days to return the item. We will issue a full refund — including the original delivery cost — within 14 days of receiving the returned item, using the same payment method you used to purchase.
Return shipping costs are covered by us
Conformity of Goods
Under EU law (Directive 2019/771/EU), all products must conform to their description and be fit for purpose. If your item is faulty or not as described, you are entitled to a repair, replacement, or refund for up to 2 years from the date of delivery. Please contact us at lorus2680@yahoo.co.uk to arrange this.